Lucas Vieites Fariña

Date of Birth: July 21, 1975
Nationality: Spanish

Employment history

ServiceNow  (April 2013 – Present)

Role: Senior Application Support Engineer/KCS Evangelist

ServiceNow is the enterprise IT cloud company. We transform IT by automating and managing IT service relationships across the global enterprise. Organizations deploy our service to create a single system of record for IT and automate manual tasks, standardize processes, and consolidate legacy systems. Using our extensible platform, our customers create custom applications and evolve the IT service model to service domains inside and outside the enterprise.

Key Achievements and Skills

  • Customer Support within the boundaries of Application Performance (SQL optimization/query tuning/indexing, Javascript)
  • Log and database analysis for providing custom solutions to the customers
  • Custom scripting for log analysis and database monitoring
  • KCS Knowledge Coach in Customer Support

Coremain, S.L.U.  (June 2006 – April 2013)

Role: Technology Engineer

Coremain is an Independent Service Provider in Information and Communications Technology with its corporate offices in Santiago de Compostela and branches in Madrid, Oviedo and Valladolid. Their main clients are regional governments, industry leaders and national mobile operators.

Key Achievements and Skills

  • Creation and support of an industrial-strength operating system (based on Novell SLED – SuSE Linux Enterprise Desktop) for Thin Clients (over 5.000 units deployed world-wide)
  • Strip a standard Suse Linux installation to the bare minimum to meet the following requirements:
    • fast installation (under 20 minutes)
    • fast boot/reboot cycle (under 1 min. boot/under 1.5 min. Reboot)
  • Adapt for remote unattended installation (Tivoli PM for OS Deployment)
  • Create network, Xorg, language configuration, Single Sign-On scripts (Bash, zenity, python, ldap)
  • Manage software updates (rpm packaging and deployment)
  • Custom packaging of Mozilla Firefox (kiosk mode, custom prefs)
  • Remote support of globally installed machines (over SSH)
  • i18n of the solution (Russian, Chinese)

Technologies: Linux Bash scripting, Mozilla Firefox, SSH, VNC, Unattended installation

Asistencia xeral informática e software, S.L.L. (Asix Informática)  (November 2002 – May 2006)

Role: Owner, Web developer and Project Manager

Asix Informática was a Web Development company focused on the creation of e-commerce solutions for local businesses

Key Achievements and Skills

  • Management of shared hosting systems (LAMP stack: Linux/Apache/MySQL/PHP)
  • Development of custom websites using Object Oriented PHP solutions or adapting existing open-source solutions
  • Managing projects where third party graphical designers and developers were involved

Technologies: LAMP (Linux, Apache, MySQL, PHP) and Microsoft equivalent (Windows 2000 Server, IIS, SQL Server, PHP/ASP)

Mediafón, S.A.  (May 2002 – August 2002)

Role: Web developer

Mediafon is a telecommunications services operator based in Madrid, offering callcenter services for clients such as telephony operators, embassies, and entertainment companies, among others.

Key Achievements and Skills

  • Development of a human resource and workgroup control intranet site (LAMP stack).

Technologies: Linux, Apache, SQL Server, PHP, switchboard socket programming

Akzent Language Engineering, S.L.  (July 2001 – April 2002)

Role: Web developer

Akzent is a translation agency based in Madrid, offering Multilingual Software Localization and Technical Translation.

  • Development of a web-based intranet that covers from Translation Project Management to Invoicing

Technologies: HTML, PHP, Apache, MySQL (and migration to SQL Server)

Alsernet 2000, S.L.  (March 2000 – June 2001)

Role: Web Developer

  • Programming of  e-commerce, corporate websites and portals

Technologies: Linux, PHP, MySQL, HTML, JavaScript


1993-1995        Técnico Especialista en Informática de Empresa (≈ National technical college) IESP Francisco Asorei (Cambados – Spain)
1990-1993        BUP (≈ high school diploma in US) INB Ramón Cabanillas (Cambados – Spain)
1987-1990        HAVO (≈ Senior general secondary education) Augustinus College (Beverwijk – The Netherlands)

Courses completed

2007     Advanced Java courses: OOP, Development Tools, Input/Output, XML, Java Beans, i18n, GUI Development with Swing. (95 hours)
2002     Microsoft Visual Basic. (50 hours)
1999     Web Programming Seminar, HTML , JavaScript and Java. (96 hours)
1997     Application analysis and programming in C


  • Programming Languages: Bash, Perl, PHP, JavaScript, Java, Visual Basic.
  • Markup languages: HTML, DHTML, CSS.
  • Databases: SQL optmizartion, MySQL.
  • Apache web server: installation and administration.
  • Office suites: LibreOffice/, Microsoft Office.
  • Operating Systems: Linux (Novell SLED, OpenSUSE, Ubuntu/Debian, Fedora/RedHat/CentOS).
  • Graphic Design: Inkscape, Gimp.


  • Spanish: spoken and written (mother tongue)
  • Galician: spoken and written (mother tongue)
  • English: spoken and written (C2 CEFR Level)
  • French: spoken and written (C1 CEFR Level)
  • Dutch: spoken and written (good working knowledge)
  • German: basic knowledge